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faq

Frozen Image under a second:
When the internal cache is full the image will freeze for a split second to reset. It is perfectly normal and this is how thermal sensors function.
Thermal camera clicking
Shutter operating properly.
Dithering image
Make sure the brackets and the camera are tight and secure.
Double Image
Power off and on and check to make sure the image is not frozen and clicking sound comes from the thermal imager. If image is frozen or a “clicking” sound never occurs please contact your authorized dealer.
Non-video image

1) Make sure that power cables are connected properly;

2) Make sure that video cables are connected properly;

Dim image
Check and make sure that video cables are connected properly